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Abstract:
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer
service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility
in its training approach. By moving to a blended le (...)
Excerpt related to
implementation of customer relationship management for e learning:
... to improve the way it trained its Miles & More loyalty program customer service
staff. ... By moving to a blended learning content management system (LCMS
...
Published:
2010-03-11
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Abstract:
When crafting an e-mail marketing campaign, a few guidelines should be followed in order to maximize its effectiveness. Believe
it or not, e-mail marketing is not only an art, but a science as well. Carefully balancing the needs of the audience, properly
communicating your inspiring message, and using th (...)
Excerpt related to
implementation of customer relationship management for e learning:
The Art and Science of E-mail Marketing. Source ... effectiveness. Believe it or not, e-mail
marketing is not only an art, but a science as well. ...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
implementation of customer relationship management for e learning:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
To understand the meaning and value of dynamic content, you must first look at the various approaches to e-learning. Traditional
e-learning hard-bakes content into static material, causing updates to become a very lengthy process. Dynamic content strategies,
however, delivered through evolving learning c (...)
Excerpt related to
implementation of customer relationship management for e learning:
... Traditional e-learning hard-bakes content into static material ...
however, delivered through evolving learning content management (LCM) technologies ...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
implementation of customer relationship management for e learning:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
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Abstract:
After years of power struggle with its independent applications user group (OAUG), Oracle Corporation is to host its own
application user group conference early next year. (...)
Excerpt related to
implementation of customer relationship management for e learning:
... including specifics on customer relationship management,
Internet procurement ... share information about our E-Business Suite and implementation
experiences. ...
Published:
2000-07-19
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Abstract:
In the past, training was seen as a preventive action or default activity. Then learning came into the forefront as a proactive
initiative that was more strongly linked to enhancing performance. This radical change from training to learning has created
a new awareness of measurement that chief executive (...)
Excerpt related to
implementation of customer relationship management for e learning:
7 Key Learning Indicators Your CEO Really Needs to Know. ... Discover the 7 key learning
indicators that can get you started on the right path. ...
Published:
2010-03-11
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Abstract:
Pacific Life needed to bring enterprise-wide learning technology into the company to ensure the success of compliance training.
So it implemented a strategic compliance training initiative powered by SumTotal Learning Management to deliver critical online
training and to streamline learning management ac (...)
Excerpt related to
implementation of customer relationship management for e learning:
... So it implemented a strategic compliance training initiative powered by SumTotal Learning
Management to deliver critical online training and to streamline ...
Published:
2011-06-01
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
implementation of customer relationship management for e learning:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management
systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management
System. The result: more efficient scheduling, i (...)
Excerpt related to
implementation of customer relationship management for e learning:
... Description: Educational institutions have plenty to manage without having to make up for the deficiencies
of inadequate learning management systems (LMS). ...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
implementation of customer relationship management for e learning:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Excerpt related to
implementation of customer relationship management for e learning:
... in order to understand what went wrong with the implementation and how ...
be implemented for the budget and time frame stipulated by the customer. ... E-mail
(private ...
Published:
2011-07-06
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
implementation of customer relationship management for e learning:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant
challenges in training its franchisees. In spite of the risks involved, implementing the learning management system (LMS)
was a success. Find out how the training program was (...)
Excerpt related to
implementation of customer relationship management for e learning:
... multibillion-dollar service company decided to implement e-learning
tools from ... In spite of the risks involved, implementing the learning management
system (LMS ...
Published:
2010-03-11
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
implementation of customer relationship management for e learning:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
implementation of customer relationship management for e learning:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
implementation of customer relationship management for e learning:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Excerpt related to
implementation of customer relationship management for e learning:
... a project manager and a customer care representative ... throughout
the life of the implementation—and beyond. ... a much more intimate vendor–client relationship.
...
Published:
2011-04-11
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Abstract:
The Learning Management System (LMS) RFP Template covers industry-standard functional criteria of Learning Management Suite
that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a
RFP template, it is a working document that serves as a kno (...)
Excerpt related to
implementation of customer relationship management for e learning:
... CRM (Customer Relationship Management); ECM (Enterprise
Content Management ... SLA) for the customer; SLAs are ...
Estimated Implementation Cost, Learning Management ...
Published:
-
Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
implementation of customer relationship management for e learning:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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