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Abstract:
After years of power struggle with its independent applications user group (OAUG), Oracle Corporation is to host its own
application user group conference early next year. (...)
Excerpt related to
implementation of crm e learning:
... our E-Business Suite and implementation experiences ...
Mark Barrenechea, senior vice president, Oracle CRM Products division ... a window to the
latest e-business trends ...
Published:
2000-07-19
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Abstract:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991, Deltek began to configure its software for larger customers. Since 2001, a key growth strategy for
Deltek has been providing additional front-office software (...)
Excerpt related to
implementation of crm e learning:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991,...
Published:
2004-01-09
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
implementation of crm e learning:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
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Abstract:
To understand the meaning and value of dynamic content, you must first look at the various approaches to e-learning. Traditional
e-learning hard-bakes content into static material, causing updates to become a very lengthy process. Dynamic content strategies,
however, delivered through evolving learning c (...)
Excerpt related to
implementation of crm e learning:
Document Type: White Paper Description: To understand the meaning and value of dynamic content, you must first look at the
various approaches to e-learning. ...
Published:
2010-03-11
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Abstract:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003. (...)
Excerpt related to
implementation of crm e learning:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003.
Published:
2004-01-08
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Excerpt related to
implementation of crm e learning:
... The focus should be on learning something from the implementation failure
... in order to understand what went wrong with the implementation and how ...
E-mail (private ...
Published:
2011-07-06
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Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
implementation of crm e learning:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
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Abstract:
In the past, training was seen as a preventive action or default activity. Then learning came into the forefront as a proactive
initiative that was more strongly linked to enhancing performance. This radical change from training to learning has created
a new awareness of measurement that chief executive (...)
Excerpt related to
implementation of crm e learning:
7 Key Learning Indicators Your CEO Really Needs to Know. ... Discover the 7 key learning
indicators that can get you started on the right path. ...
Published:
2010-03-11
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Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Excerpt related to
implementation of crm e learning:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Published:
2004-01-31
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
implementation of crm e learning:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
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Abstract:
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer
service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility
in its training approach. By moving to a blended le (...)
Excerpt related to
implementation of crm e learning:
... By moving to a blended learning content management system (LCMS), Lufthansa experienced
a 65 percent savings on course development costs. ...
Published:
2010-03-11
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
implementation of crm e learning:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
implementation of crm e learning:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
implementation of crm e learning:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn
the whys, wheres, and whos of the business process (workflows) rather than hows of the software screens. (...)
Excerpt related to
implementation of crm e learning:
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the
whys, wheres, and who...
Published:
2002-07-09
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Abstract:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Excerpt related to
implementation of crm e learning:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Published:
2003-08-30
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
implementation of crm e learning:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
implementation of crm e learning:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
-
Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
implementation of crm e learning:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
implementation of crm e learning:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16