While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are prettier and more user-friendly, and so on. But the major question is whether the market and users are ultimately going to be better for it.
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process automation to the human world of real people with real jobs who are trying to use computers and software to get their work done . In other (possibly blunt) words, for the last few decades, ERP vendors have largely ignored users' needs as people. And, most have paid the price in terms of their popularity, because many users simply do not particularly like their ERP software. In fact, many hate it, because the screens are complex, customization is costly, and the artificial processes within the