Abstract: Oxford University Press (OUP), the largest university press in the world, publishes over 4,500 books per year. OUP has long used electronic data interchange (EDI) for inbound orders, invoices, and credit and delivery notes. Learn why incorporating a value-added network (VAN) to its existing EDI software helped OUP improve its warehouse efficiency, boost trading partner adoption, and reduce annual VAN costs by 60 percent.

Abstract: A growing number of smart suppliers recognize the competitive high ground to be seized as they deepen their connections to retail clients in regional markets. By adding value in the replenishment process through vendor-managed inventory, small and midsized manufacturers can differentiate themselves from larger brands. Most importantly, they can develop more loyal and profitable relationships with retail clients. Learn how.

Abstract: A growing number of smart suppliers have recognized the competitive high ground to be seized as they deepen their connections to retail customers. By adding value in the replenishment process through vendor-managed inventory (VMI), small- and midsize manufacturers can differentiate themselves from larger brands. Most importantly, they can develop more profitable relationships with their retail clients. Find out how.

Abstract: Tandy Brands designs, manufactures, and markets fashion accessories for the whole family. With five years of success using the Inovis TrustedLink solution to trade via electronic data interchange (EDI) with 80 retailers, Tandy was mandated by Wal-Mart to use the Internet to do business. Find out how the company integrated its existing solution with another one from Inovis to satisfy Wal-Mart’s demands—and save money.

Abstract: The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs.

Abstract: Although students at the University of Nevada’s Reno campus were generally respectful of the campus’s computers and IT policies, entertainment or malicious software often appeared on computer hard drives. This made machines less stable or even disabled them entirely. To combat the problem of computer network security, UNR found a solution that enables automatic shutdown time and safer shared computer workstations.

Abstract: Oklahoma City University spent a significant amount of money putting the latest computer technology and software in its classrooms. But teachers noticed students weren’t always using these learning tools appropriately. After installing teacher management software, instructors have total control of classroom computers and no longer have to deal with classroom distractions, such as games and instant messaging. Learn more.

Abstract: Student workstations at the University of Kentucky were constantly going down due to user activity—both innocent and malicious. IT couldn’t repair all the workstations immediately, so many students had to wait to use a computer. To reduce computer downtime and eliminate workstation damage, the system administrator installed a solution that prevented workstation drift and helped ensure desktop security. Find out how.

Abstract: A study from Iowa State University’s Department of Electrical and Computer Engineering suggests that the format and organization of a proposal can significantly affect a vendor’s chance of winning a contract. And we thought those university professors didn’t know much about the real world!

Abstract: Using Serena Mariner for Project and Portfolio Management (PPM), Brigham Young University was awarded the 2006 IQPC IT Financial Management Excellence Award for Best IT Governance Structure. Learn how Brigham Young University established its award-winning IT governance structure as a foundation for improving the business value of IT.

Abstract: Contemporary firms must recognize a fundamental shift in the management of distribution activities as a strategic driver of their competitive success. Instead of the traditional focus on pushing products to customers through distribution channels, there is a need to migrate toward adaptive distribution networks. Such networks focus on managing the flow orders from customers by providing them with high levels of convenience while preserving attention to responsiveness and total distribution costs.

Abstract: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

Abstract: Private Label product sales have increased significantly over recent years, with the level of penetration and sophistication varying by country and retailer strategy. Many of the most successful Private Label retailers are moving this approach on and positioning the Private Label, thus the whole store, as the brand. By owning the brand, the retailer must deal with complexities and issues more traditionally associated with the CPG brand manufacturer. These issues include time to market, regulations, quality, and safety or consumer pressure. Failure to establish adequate processes and systems to support the brand can tarnish the brand and, in many cases, have severe economic implications across the whole range of products sold. Brand integrity has been identified as one of the key issues faced by Private Label retailers. In this white paper, learn more about the brand integrity strategies used today by some of the most successful Private Label retailers.

Abstract: Private label product sales have increased significantly over recent years, with the level of penetration and sophistication varying by country and retailer strategy. By owning the brand, the retailer must deal with complexities and issues more traditionally associated with the consumer packaged goods (CPG) brand manufacturer. Failure to establish adequate processes and systems to support the brand can have severe economic implications. Learn about the brand integrity strategies used today by some of the most successful private label retailers.

Abstract: For the students at Northwestern University registration was supposed to be as easy as point and click, however, it turned into crash and burn.

Abstract: By further perfecting its mid-market value proposition and by also unifying its corporate and product brands (i.e., often conflicting IMPACT Encore product brand has been discontinued), SYSPRO should certainly give other incumbent mid-market players and intruders a run for their money.

Abstract: It seems that Santa will need to relocate to China! When traveling abroad (with the exception of low wage countries) it is becoming increasingly difficult to find items actually locally made in the region you are visiting. What are the implications of this for brands, companies, and consumers?

Abstract: User companies will need serious convincing that SSA GT will not 'stabilize' or even discontinue some brands. Moreover, even in the cases where the company has been showing close attention to its customers’ wish lists, its crucial tenet of operation is profitability and setting realistic goals (the ROI justification works for the vendor as well). It does not appear very realistic to expect the equitably due attention to over a dozen products.