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Abstract:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
Excerpt related to
customer relationship management general university:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
Published:
2007-09-19
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Excerpt related to
customer relationship management general university:
... service levels to maximize customer satisfaction ... s Fishman-Davidson
Center for Operations Management. ... IBM, Cisco, Applied Materials, Intel, General
Motors, and ...
Published:
2008-03-05
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Abstract:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to provide standardized software that provides flexible, integrated demand intelligence. (...)
Excerpt related to
customer relationship management general university:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to pro...
Published:
2006-05-04
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Excerpt related to
customer relationship management general university:
... to get an overview of their learning management solution (LMS). ...
Either this was a university that offers courses to ... and deployment readiness in general;
or it ...
Published:
2008-08-08
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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer relationship management general university:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
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Abstract:
Previously price management was an overlooked area by vendors because they lacked the native capabilities to meet this need.
However, through partnerships and acquisitions, they are creating viable products, which are enabling enterprises to see greater
return. (...)
Excerpt related to
customer relationship management general university:
Previously price management was an overlooked area by vendors because they lacked the native capabilities to meet this need.
However, through part...
Published:
2006-05-03
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Abstract:
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management;
many of these handheld devices are capable of handling field service and sales, and can make business intelligence available
to users. (...)
Excerpt related to
customer relationship management general university:
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management;
many of these handh...
Published:
2007-02-19
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Abstract:
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope
to accomplish by accessing this information, while breaking out of traditional silo-ed metrics. BI is not a panacea, and enterprises
must organize and prioritize their business needs (...)
Excerpt related to
customer relationship management general university:
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope
to accomplish by accessi...
Published:
2005-07-16
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Excerpt related to
customer relationship management general university:
... latter series on general WFM considerations. ... BenBassat, a former
university professor, ClickSoftware ... such as customer relationship
management (CRM), enterprise ...
Published:
2011-01-10
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Abstract:
After years of power struggle with its independent applications user group (OAUG), Oracle Corporation is to host its own
application user group conference early next year. (...)
Excerpt related to
customer relationship management general university:
... including specifics on customer relationship management,
Internet procurement ... Oracle's strained relationship with its customers ...
to its large customer base and ...
Published:
2000-07-19
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
customer relationship management general university:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain
the leader within its selected segments. However, the road to becoming uniformly globally recognized player will not be smooth. (...)
Excerpt related to
customer relationship management general university:
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain
the leader within i...
Published:
2005-09-06
-
Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer relationship management general university:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
-
Excerpt related to
customer relationship management general university:
... Supplier Relationship Management (SRM) – A structured platform for
reducing ... takes or by the customer’s business ... supplier engagement,
catalog management, etc ...
Published:
2010-09-21
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Abstract:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s
online relationship with customers will be increasin (...)
Excerpt related to
customer relationship management general university:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are ex...
Published:
2010-03-11
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Excerpt related to
customer relationship management general university:
... product offers general business functionality ... and includes customer
relationship management (CRM), financials ... production, warehousing,
and inventory management. ...
Published:
2009-12-29
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Abstract:
By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage
is determined to endure the ongoing market shakeout, although it will have to exert a fierce fight. (...)
Excerpt related to
customer relationship management general university:
By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage
is determined to endure...
Published:
2003-01-20
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Abstract:
Having seemingly paved a solid ground for its successor, it is likely that this time J.D. Edwards founder and CEO Ed McVaney
might not have to come back from oblivion like in 2000 (...)
Excerpt related to
customer relationship management general university:
Having seemingly paved a solid ground for its successor, it is likely that this time JD Edwards founder and CEO Ed McVaney
might not have to com...
Published:
2002-01-28
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Abstract:
MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle
management (PLM) market by bundling or partnering strategically to embed PLM functions within their suites. (...)
Excerpt related to
customer relationship management general university:
... of solutions required and sustainable to customer bases ... market,
manufacturing speed and change management; and automotive ... As a general
rule, the closer the PLM ...
Published:
2004-07-22
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Abstract:
Knowing the history and evolution of ERP is essential to understanding its current application and its future developments.
Each step in the evolution of ERP is built on the fundamentals and principles developed within the previous one. (...)
Excerpt related to
customer relationship management general university:
Knowing the history and evolution of ERP is essential to understanding its current application and its future developments.
Each step in the evolu...
Published:
2000-12-25