Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.
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Jeffries, the familiar communications consultant, keynote speaker, and presentation coach took to the KronosWorks 2011 main stage. Jeffries briefly talked about the need for the so-called “LWAR” approach: Listen, Watch, Anticipate, and React. We humans usually React first and skip the other steps, said Jeffries, and offered a good example of folks not remembering the name of the person that they had just met (because everyone is just too keen on saying their own name). To that end, he concluded that