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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 bristol city council using clicksoftware


Using Advanced Threat Intelligence to Optimize Perimeter Performance
This white paper discusses an advanced threat intelligence solution that detects unknown and unauthorized activity in a network. Expanded security policies

bristol city council using clicksoftware  RazorThreat Vision,advanced threat intelligence solution,perimeter performance,antivirus,security appliance

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Municipalities

In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and water treatment plant. ERP software for Municipalities nearly always includes Finance, Customer Care and Billing For a complete municipal ERP suite, the following modules are usually included: - Human Resources - Maintenance Management - Asset Management - Project Management ( including Grant Management) - Quality Management - Analytics - Product Technology Of the above, Project and Quality Management modules may not be required for smaller Municipalities.    

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Open letter to companies planning on using Social CRM


If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM, I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should

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Engaging Teens Using Live Chat: Shifting Online Strategy Focus


Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).

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Secure Transfers of Large Files Over the Internet Using YouSendIt


A growing problem with rich multimedia electronic presentations is their increasing file size. Data files, in general, are larger, making it challenging to send them over the Internet. Most e-mail clients have limitations on attachment sizes, thus securely sending a one hundred megabyte PowerPoint presentation with embedded video over e-mail is nearly impossible. YouSendIt, however, offers solutions consisting of a free web service and the YouSendIt Enterprise Server. Both solutions offer comprehensive security options. The YouSendIt Enterprise Server is an enterprise level, complete large file transfer consisting of a dedicated server that can integrate with existing network security infrastructure.

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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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Using Simulation to Move beyond the Limitations of Spreadsheet Models


Spreadsheets are great for accounting, but they simply don’t cut it when you need to build realistic and dynamic models of complex business and engineering systems. What can you do when your calculations—and your need for visibility and risk management—demand more than rows and columns? Create and manipulate data and equations, and predict the future behavior of systems, with a flexible, object-based simulation platform.

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Using Predictive Analytics within Business Intelligence: A Primer


What are predictive analytics, and how are they used within business intelligence applications and for business performance management?

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Using the Generalized Cost Containment (GCC) Model


Enterprise impact analysis is the heart of the incident management process. Unlike threat-based risk assessments, this analysis focuses on the business impacts, regardless of the cause. Delving into the functions of enterprise elements, the analysis evaluates how any interruption will affect normal functioning. It also provides a framework for determining what’s relevant—and what isn’t relevant—to managing the incident.

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Improve Scheduling, Production, and Quality Using Cloud ERP


The cloud model of application delivery is an excellent way for manufacturing companies to get the benefits of enterprise resource planning (ERP) systems without the need to build additional IT infrastructure. ERP functionality delivered from the cloud avoids the complexity and costs that often accompany on-premises ERP implementations, and typically provides a much more favorable total cost of ownership. Learn how cloud ERP facilitates the top practices for a top-performing production floor.

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Differentiate Through Quality Using Exceptional Issue Management


Increase the quality of your goods and services, and watch customer satisfaction, regulatory compliance, and business success soar. Whether you sell goods or deliver services, high quality can be a differentiator for your business. A focus on quality lets partners and customers know that you care about serving them efficiently, solving problems, and earning their loyalty. Read this paper to learn about a quality issue management application to help you quickly identify, monitor, and analyze quality issues.

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Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

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