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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
analyze crm university:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
Published:
2003-07-03
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
analyze crm university:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
analyze crm university:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
analyze crm university:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
analyze crm university:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
analyze crm university:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to provide standardized software that provides flexible, integrated demand intelligence. (...)
Excerpt related to
analyze crm university:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to pro...
Published:
2006-05-04
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Abstract:
Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the
progress that Ramco has made on its promises to customers at the last user conference, the customers’ reactions to the progress,
and where Ramco and its customers will go from here. (...)
Excerpt related to
analyze crm university:
Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the progress
that Ramco has m...
Published:
2003-11-04
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Abstract:
While customers may be bemused if not concerned about the Oracle/PeopleSoft merger, they are from a traditionally risk-adverse
market. Despite the lush deals offered by the competition, realistically, the only way Oracle will lose customers is through
self-inflicted wounds. (...)
Excerpt related to
analyze crm university:
While customers may be bemused if not concerned about the Oracle/PeopleSoft merger, they are from a traditionally risk-adverse
market. Despite the...
Published:
2005-05-25
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Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
analyze crm university:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
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Excerpt related to
analyze crm university:
... pioneers of decision analysis at MIT, SRI International, Stanford University and Strategic
... statement “without tools such as PPM to fully analyze the return ...
Published:
2009-01-06
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Abstract:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that has never maneuvered a company through a large takeover, will Oracle be capable of digesting PeopleSoft? (...)
Excerpt related to
analyze crm university:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that ...
Published:
2005-05-31
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Abstract:
PLM enterprise applications should not be selected in a vacuum. The needs and requirements of multiple departments and even
business partners must be represented in the documented requirements and also on the selection team, which should attempt
to examine different functions and methods involved in crit (...)
Excerpt related to
analyze crm university:
... Analyze Existing Systems First. ... degree in mechanical engineering
from the University of Belgrade ... management, supply chain management, ERP, and CRM
to improve ...
Published:
2004-08-21
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Abstract:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top concern. Can enterprise application providers to take advantage of this new focus? (...)
Excerpt related to
analyze crm university:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top ...
Published:
2005-04-21
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Abstract:
While regulatory requirements to adopt International Financial Reporting Standards (IFRS) may be a concern for publically
traded companies only, there are plenty of reasons why privately held entities will want to prepare to adopt IFRS as well. (...)
Excerpt related to
analyze crm university:
While regulatory requirements to adopt International Financial Reporting Standards (IFRS) may be a concern for publically
traded companies only, t...
Published:
2009-12-14
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Abstract:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics
to predictive analytics, and predictive analytics is emerging as a distinct new software sector. (...)
Excerpt related to
analyze crm university:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to
predictive analytics, ...
Published:
2005-12-24
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
analyze crm university:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Excerpt related to
analyze crm university:
... Moshe BenBassat, a former university professor, ClickSoftware ... as
customer relationship management (CRM), enterprise asset ... this series will analyze
the company ...
Published:
2011-01-10
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Abstract:
Although end-user companies should continue to track the financial health of their vendors to possibly discern if the vendor
will be a collector or one of the collected, the latest torrid 'love triangle' affair involving Oracle, PeopleSoft and J.D.
Edwards may prove that even a seemingly stable vendor ca (...)
Excerpt related to
analyze crm university:
Although end-user companies should continue to track the financial health of their vendors to possibly discern if the vendor
will be a collector o...
Published:
2003-06-18
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Abstract:
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating
the install base versus the zeal for snagging brand new customers. (...)
Excerpt related to
analyze crm university:
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating
the install base versu...
Published:
2005-05-20